Policy and Procedure Manual

The various company’s policy and procedure manuals provide guidance and support for the management and staff to effectively full fill the roles and responsibilities expected of them.
ICAS, therefore possesses the following locally and internationally audited manuals in place.

• Policy and procedure manual
• Basic customer service manual
• Training manual
• Occupational Health and safety management manual
• Ground handling manuals for:
  • Passenger services
  • Ramp services and
  • Cargo services
• Safety Risk Assessment manual
• Airport emergency response plan (ERP) manual
• Security System Manual